Privacy policy

At FAYY Health, your privacy matters to us. We are committed to protecting your personal information and handling it responsibly and transparently.

This Privacy Policy explains how FAYY Health may collect, use, store, and protect your information when you visit our website, contact us, request an appointment, or interact with our services online.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

FAYY Health is a premium healthcare clinic located in One Central, Dubai World Trade Centre, offering medical, surgical, aesthetic, dental, women’s health, wellness, and longevity services.

This Privacy Policy applies to information collected through our website:

Website: https://fayy.health/

2. Information We Collect

We may collect personal and non-personal information when you use our website, contact us, or request our services.

Personal Information You Provide

Depending on how you interact with us, we may collect:

Full name
Phone number
Email address
Preferred appointment date or time
Service or specialty you are interested in
Information included in your enquiry or message
Any other information you voluntarily provide to us

Please avoid submitting sensitive medical information through general website forms unless specifically requested or required for your enquiry or appointment.

Website Usage Information

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device type
Pages visited
Date and time of your visit
Referring website or source
General website usage and interaction information

3. How We Collect Your Information

We may collect information through:

Website contact forms
Appointment or consultation requests
Enquiry forms
Phone calls
WhatsApp or other communication channels
Email communication
Website analytics and cookies
Third-party services integrated with our website for forms, booking, analytics, or communication

4. Why We Collect Your Information

We may use the information collected to:

Respond to your enquiries
Schedule and manage appointments
Contact you regarding your appointment or enquiry
Connect you with the appropriate specialist or department
Provide information about our services
Improve our website and user experience
Understand website usage and performance
Maintain appropriate administrative and clinic records
Protect our website, systems, and users from misuse or security risks
Comply with applicable legal and regulatory requirements

We use personal information only for legitimate purposes related to our clinic, services, communications, and website operations.

5. Healthcare and Sensitive Information

FAYY Health provides healthcare services across multiple medical specialties. If you voluntarily provide health-related or other sensitive information to us through an appropriate communication or consultation channel, we will handle that information with appropriate care and confidentiality.

We recommend that you do not submit detailed medical records, diagnoses, or other sensitive health information through general website forms unless specifically requested by FAYY Health.

6. Data Security

We take reasonable and appropriate measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Security measures may include:

Restricted access to personal information
Secure website and hosting infrastructure
Password-protected systems
Appropriate administrative and technical safeguards
Use of reputable service providers where required for website and clinic operations

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

7. Sharing of Information

FAYY Health respects your privacy and does not sell or rent your personal information.

We may share limited information where reasonably necessary:

With authorized staff or healthcare professionals involved in responding to your enquiry or providing services
With trusted service providers supporting website, appointment, communication, hosting, analytics, or other clinic operations
Where required by applicable law, regulation, court order, or legal process
Where necessary to protect the rights, safety, security, or legitimate interests of FAYY Health, our patients, or website users

Any third-party service providers used to support our operations are expected to handle information appropriately and in accordance with applicable requirements.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality and understand how visitors interact with our website.

These technologies may be used to:

Improve website functionality
Remember preferences
Understand website traffic and usage
Measure website performance
Improve user experience
Support advertising or marketing measurement, where applicable

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

9. Third-Party Services and Links

Our website may use or connect with third-party services for purposes such as:

Appointment and enquiry forms
Website hosting
Analytics
Communication
Website security
Marketing measurement

Our website may also contain links to third-party websites or platforms, including social media platforms.

FAYY Health is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of those services before providing personal information.

10. Marketing and Communications

If you contact FAYY Health, submit an enquiry, or request information, we may contact you regarding:

Your enquiry
Appointment scheduling
Consultation details
Follow-up communication
Relevant information about our services

Where promotional or marketing communications are sent, you may request to stop receiving such communications at any time.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

Responding to enquiries
Managing appointments
Providing or coordinating services
Maintaining appropriate administrative records
Meeting applicable legal, regulatory, or professional requirements

When information is no longer required, reasonable steps may be taken to securely delete or otherwise dispose of it, subject to applicable requirements.

12. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, which may include:

Requesting access to personal information we hold about you
Requesting correction of inaccurate information
Requesting deletion of personal information where legally applicable
Withdrawing consent where processing is based on consent
Requesting information about how your personal data is used
Opting out of certain marketing communications

Requests can be made using the contact details provided below.

13. Children's Privacy

FAYY Health takes privacy seriously.

Where information relating to a minor is provided by a parent or legal guardian for an appointment, consultation, or healthcare service, that information will be handled appropriately and only for relevant healthcare, administrative, or legal purposes.

We do not knowingly collect unnecessary personal information from children through our website.